Privacy Policy

1. Information We Collect

When you book a stay at Swastik Solace Homestay or interact with our website, we collect necessary personal information to provide our services. This includes:

• Contact Information: Your name, email address, phone number, and residential address.
• Verification Documents: Upon arrival, we are legally required to collect copies of government-issued identification for all guests.
• Technical Data: When you use our website, we may collect basic technical data such as IP addresses, browser types, and standard cookies to ensure the website functions securely.

2. How We Use Your Information

We use the information we collect strictly for operational and communication purposes:

• To process, confirm, and manage your homestay reservations.
• To communicate with you directly via email or WhatsApp regarding your stay, check-in instructions, or pre-ordered meals.
• To route inquiries submitted through our contact and booking forms directly to the owner's WhatsApp number for prompt assistance.
• To comply with Indian hospitality laws and local Assam Police guest registration requirements (Form C).

3. Data Sharing & Disclosure

Swastik Solace Homestay respects your privacy. We do not sell, trade, or rent your personal information to third-party marketing agencies. However, we may share your data under the following circumstances:

• Legal Compliance: We will disclose your information to law enforcement agencies or government authorities when required by law (such as the mandatory submission of guest manifests).
• Direct Communication: Inquiry details submitted through website forms are transmitted directly to management via WhatsApp.

4. Data Retention & Security

We implement industry-standard security measures to protect your personal information from unauthorized access or disclosure. We retain your booking and identification data only for as long as required to fulfill the purposes outlined in this policy and to comply with statutory legal and tax obligations in India.

5. Your Rights

You have the right to request access to the personal data we hold about you, or ask for corrections if the data is inaccurate. To exercise these rights, please contact us using the details below. Please note that certain data (such as guest ledger records) cannot be deleted immediately due to mandatory state laws.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at: